We offer free shipping in the USA on all orders over $35. If you place multiple orders we will ship together if going to the same address.
99% of our orders are shipped USPS first class mail, or Priority mail for all orders over 16oz. We occasionally ship UPS for heavy orders.
At this time we accept returns & exchanges only for items damaged upon arrival.
If your order is lost in the mail or if an item is damaged - First, try checking tracking and contacting the post office. Often items deliveries run late and show up on your doorstep within a couple days. Next, please contact us so we can make it right! If your package is damaged, we may request photos of the packaging to report a claim, your assistance with this is always appreciated!
Sometimes we make mistakes when we are shipping out orders, we're only human! If we do make a mistake please let us know and we guarantee we will make it right.
Send us a message on Facebook or shoot us an email at firstname.lastname@example.org
If your order includes a backordered item, the complete order will ship once the backordered item is back in stock.
If you would like the balance of items shipped right away, please contact us at email@example.com
We accept payment via Square - Our credit card processor. Upon completion of your order on our website, and once confirmed, your credit card is charged. Your product will be shipped on the within 2 days - as long as it is in stock.
Sales tax is charged as required by law. If the sales tax rate is incorrect for your state, please contact us at firstname.lastname@example.org and we will correct the error immediately.
At this time we are only allowing pick up orders to friends and family of our site. This is largely due to the Covid19 pandemic, as well as staffing availability. If you are local and would like to pick up your order rather than have it shipped, please contact us at email@example.com before placing the order so we can review the request and try to accommodate.
Nana's Apothecary is committed to the health and wellbeing of our customers and staff during these challenging times. We have instituted new protocols in accordance with the CDC recommendations to keep our facility clean and sanitized. It is our mission to keep our staff, customers, and postal workers safe.
Due to additional procedures in place shipping times may be extended for your safety. We attempt to get all in-stock orders shipped out same or next business day, but at this time we are expecting up to 1 additional day wait time.
If you require any more information or have any questions about our site's disclaimer, please feel free to contact us by email at firstname.lastname@example.org
All the information on this website is published in good faith and for general information purpose only. Nana's Apothecary does not make any warranties about the completeness, reliability and accuracy of this information. Any action you take upon the information you find on this website (Nanasapothecary.com), is strictly at your own risk. Nana's Apothecary will not be liable for any losses and/or damages in connection with the use of our products/website.
None of the authors, contributors, administrators, or anyone else connected with Nana's Apothecary, in any way whatsoever, can be responsible for your use of the information contained in or linked from these web pages. While the information contained within this website is periodically updated, no guarantee is given that the information provided in this website is correct, complete, and up-to-date.
Before purchasing, always consult your doctor, pharmacist or other qualified health care professional with any questions you may have regarding a medical condition, existing or new medical treatment which could cause a reaction from our products or ingredients. Do not disregard medical advice or postpone consultation with your health care professional because of information that you have read on this website. Always read the ingredients of our products before purchasing to make sure you are not allergic to the product you are purchasing.
By using our website, you hereby consent to our disclaimer and agree to its terms.
Should we update, amend or make any changes to this document, those changes will be prominently posted here.